Privacy Policy

Privacy Policy for KnowHub

Last Updated: 9 September, 2025

At KnowHub, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Learning Management System (LMS) services.

1. Information We Collect

1.1 Personal Information
When you register for an account or use our services, we may collect:

• Full name and contact information

• Email address

• Company or institution details

• Billing and payment information

• Profile information and preferences

1.2 Educational Data
In the course of using our LMS, we may collect:

• Course progress and completion data

• Assessment scores and results

• Discussion forum posts and interactions

• Assignment submissions

• Certification and achievement records

1.3 Technical Information
We automatically collect certain information when you use our services:

• IP address and device information

• Browser type and version

• Usage patterns and analytics data

• Cookies and similar tracking technologies

2. How We Use Your Information
We use the information we collect for the following purposes:

• To provide, maintain, and improve our LMS services

• To personalize your learning experience and content recommendations

• To process transactions and send related information

• To respond to your comments, questions, and requests

• To send technical notices, updates, and security alerts

• To monitor and analyze trends, usage, and activities

• To detect, prevent, and address technical issues or fraudulent activities

• To comply with legal obligations under Malaysian law, including the Personal Data Protection Act 2010 (PDPA)

3. Information Sharing and Disclosure

3.1 Service Providers
We may share your information with third-party service providers who perform services on our behalf, such as:

• Payment processing (Stripe)

• Data analysis and hosting services

• Email delivery services

• Customer service support

• Security and fraud prevention services

3.2 Educational Institutions
If you access our services through an educational institution, we may share your progress and performance data with authorized personnel at that institution in accordance with applicable educational privacy laws.

3.3 Legal Requirements
We may disclose your information if required to do so by law or in response to valid requests by public authorities, including to meet national security or law enforcement requirements under Malaysian jurisdiction.

3.4 Business Transfers
In connection with any merger, sale of company assets, or acquisition, we may transfer your information to the involved third party. We will provide notice before your personal information is transferred and becomes subject to a different Privacy Policy.

4. Data Retention
We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with our legal obligations under Malaysian law, resolve disputes, and enforce our agreements. Educational records may be retained longer as required by applicable educational regulations.

5. Your Data Protection Rights
Under the Malaysian Personal Data Protection Act 2010 (PDPA) and applicable laws, you may have the following rights regarding your personal information:

• The right to access and receive a copy of your personal data

• The right to rectify inaccurate or incomplete information

• The right to erasure of your personal data in certain circumstances

• The right to restrict processing of your personal data

• The right to data portability where technically feasible

• The right to object to processing of your personal data

• The right to withdraw consent at any time

• The right to lodge a complaint with the relevant data protection authority

6. Cookies and Tracking Technologies
We use cookies and similar tracking technologies to track activity on our service and hold certain information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.

7. Data Security
We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction, including:

• Encryption of data in transit and at rest

• Regular security audits and monitoring

• Access controls and authentication measures

• Secure data centers and infrastructure

However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

8. International Data Transfers
Your information may be transferred to and processed in countries other than Malaysia. When we transfer your data internationally, we will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy and applicable Malaysian data protection laws.

9. Children's Privacy
Our service is not intended for users under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have collected personal information from a child under 13 without parental consent, we will take immediate steps to delete such information from our servers.

10. Third-Party Links and Services
Our Service may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies before providing any personal information.

11. Changes to This Privacy Policy
We may update our Privacy Policy from time to time to reflect changes in our practices or applicable laws. We will notify you of any material changes by posting the new Privacy Policy on this page and updating the "Last Updated" date. For significant changes, we may provide additional notice such as email notification.

12. Contact Us
If you have any questions about this Privacy Policy, wish to exercise your data protection rights, or have concerns about how we handle your personal information, please contact us:

Email: imrtechies@gmail.com
Business: Imran Tech